Everything you need to know before ordering.

You can choose from Fine Point, Mini, Twin Tip, Retractable Fine Point, Metallic Fine Point and S-Gel. Twin Tip and Retractable are only available in black. Metallic is available in silver, gold and bronze. The configurator shows the currently available colours for each product. If the Sharpie product you need is not listed, contact us and we will check availability, printing options, minimum quantities and pricing.

The minimum order is 200 units unless a product explicitly states otherwise. Orders containing multiple product colours require at least 50 units per selected colour and at least 200 units in total.

Yes. You can combine the available colours of the same product, provided you order at least 50 units per colour and 200 units in total. Not every model is available in the same colours.

The first print colour is included. Each additional print colour costs €0.18 per unit where the selected product supports multiple print colours. Metallic supports no more than one print colour. Double-sided placement is included where available; this option is not available for Mini and S-Gel.

You can upload SVG, PDF, AI, EPS, PNG, JPG, JPEG and WEBP files. SVG, PDF, AI and EPS are preferred because professional source artwork usually produces the best result. The maximum file size is 10 MB. Supply raster artwork at the highest practical quality and include a PMS reference when an exact colour match is required.

Yes. The 2D and 3D views in the configurator are indicative digital previews. You receive a final digital proof before production. Production starts only after the final proof has been approved and payment has been received.

Choose your Sharpie, colour and quantity, enter your company and delivery details and upload your artwork. After submitting, you receive a non-binding quotation with the indicative preview. The order is released for production after acceptance, payment and approval of the final proof.

All displayed product prices and estimates exclude VAT. Deliveries within the Netherlands are subject to 21% VAT. A business delivery to another EU country may be reverse charged at 0% with a valid foreign VAT number. The applicable export rules apply to deliveries outside the EU.

Each additional print colour costs €0.18 per unit. Exact PMS colour matching costs €45 once per order. Shipping charges may also apply. The configurator and quotation show which costs apply to your order.

Shipping within the Netherlands costs €25 below 500 units and is free from 500 units. We ship to Belgium with PostNL from €40. For other countries, the configurator automatically calculates the appropriate UPS rate, subject to a minimum charge of €40. For deliveries outside the EU, any import duties, local VAT and customs or clearance charges are payable by the recipient.

Production starts after payment has been received and the final proof has been approved. The usual indicative production time is approximately 21 days. No rush option is available. You receive the tracking information once the order has been shipped.

You may request a change or cancellation before production starts. A change may affect the price, schedule and final proof. Design, purchasing or preparation costs already incurred may be charged. Once production has started, the personalised order can no longer be changed or cancelled.

Personalised products do not have a standard return option. Report a visible production or printing issue within seven days via info@custommarkers.eu and include your order reference, a clear description and photographs. Report a defect that was not immediately visible as soon as possible after discovery. Only return products after receiving written return instructions.