Legal information
CustomMarkers.eu only uses personal data for clear business purposes, such as preparing a design and quotation, fulfilling an order and providing support.
CustomMarkers.eu is a Dutch sole proprietorship registered with the Chamber of Commerce under number 58135472. Its VAT identification number is NL001449383B89. For general questions, privacy requests and complaints, contact info@custommarkers.eu.
CustomMarkers.eu is the controller for personal data processed through the website, configurator, email and business order handling.
The website is intended for business customers. We may process the name and contact details of a contact person, company or organisation name, email address, telephone number, billing and delivery address, country, Chamber of Commerce number, VAT number and correspondence.
For an enquiry or order, we may also process the selected Sharpie, quantities, colours, PMS details, comments, pricing, uploaded logos, design settings, mockups, preview videos, approvals, quotations, invoices, payment status, production documents, shipping, tracking and complaints.
For security and accountability, we may record limited technical data such as timestamps, session data, IP addresses where necessary, file checks, status changes and administrative actions. Passwords are stored only as hashes and cannot be read by CustomMarkers.
Most information is provided directly by the customer through the website, configurator, email, quotation acceptance or other business communications. An authorised team member may also add an enquiry received by telephone, in writing or through an existing customer record.
Business details may be checked through VIES for VAT purposes. Shipping updates may come from a carrier and payment or quotation statuses from the financial administration. When information comes from another source, we only use what is necessary for the relevant enquiry or order.
We process data to answer an enquiry, calculate a design and price, save a draft, prepare a quotation and, after acceptance, fulfil the agreement. This includes payment, production, quality control, delivery, support, complaints and repeat orders.
Depending on the purpose, the legal basis is taking steps before entering into a contract, performing the contract, complying with accounting, tax, VAT and customs obligations, or our legitimate interests in security, fraud prevention, case management and business operations.
After a completed business order, CustomMarkers may use the existing customer relationship to send no more than one review request and two reminders about a possible repeat order for similar products. The customer can easily object during the request, through every message or directly with CustomMarkers. We request separate consent where required for other marketing, publication of a review or public use of a customer name or logo.
The form indicates which information is required. Without essential contact, business, artwork, billing or delivery information, we may be unable to provide an accurate quotation or fulfil an order. Optional information does not have to be provided.
A VAT number is only required when the customer requests VAT treatment that depends on a valid VAT number. A Chamber of Commerce number remains optional where it is not necessary for the organisation or enquiry concerned.
We only share personal data where necessary. Possible recipients include our hosting and email provider, Moneybird for contacts, quotations and invoices, secure file storage, the manufacturer or supplier, VAT validation services and carriers such as PostNL.
The supplier only receives production information that is necessary, such as the product, quantity, colours, approved files and the CustomMarkers reference. The customer delivery address is not normally shared with the US manufacturer because goods are first shipped to CustomMarkers.
Service providers may only use information for the agreed task. Where required, agreements cover security, confidentiality, retention and deletion.
The manufacturer of the printed Sharpies is based in the United States. The approved artwork and necessary production information may therefore be processed outside the European Economic Area. CustomMarkers does not share more customer data than necessary.
Other service providers may also be based outside the EEA or provide support from there. We assess the location, necessity and appropriate safeguards and apply a valid transfer mechanism where required.
An incomplete configurator draft is retained for no more than eight days after the last activity. A submitted enquiry that does not result in an order is retained for no more than six months after the last activity.
Logos and working files for a completed order are retained for two years after delivery for support and possible repeat orders. A new order starts a new two-year period for the current case file. Final mockups, approval evidence and necessary contract, order, financial and VIES records are retained for seven years.
Ordinary tracking information is retained for two years. Claims and quality records are retained for seven years after closure. Ordinary security logs are retained for twelve months and critical administration and change records for up to twenty-four months. Email preview content is retained for thirty or ninety days depending on its status, with minimal metadata retained for up to twenty-four months.
A published review may remain online while it is current. Evidence of consent is retained during publication and for five years after removal. A legal obligation, active claim, dispute or security incident may temporarily extend a retention period where this is demonstrably necessary.
We apply appropriate technical and organisational measures, including restricted administration rights, personal accounts, two-factor authentication, encrypted connections, private file storage, file and version checks, audit records, backups and recovery procedures.
No security measure offers an absolute guarantee. If an incident occurs, we investigate its scope, limit potential harm and assess whether notification to affected individuals or the Dutch Data Protection Authority is required.
The platform may automatically calculate prices, shipping rules and preliminary VAT treatment, and may validate a VAT number through VIES. These checks support the quotation and administration.
CustomMarkers does not make decisions with legal or similarly significant effects based solely on automated processing. A quotation, exception or block can be reviewed by an administrator.
You may contact info@custommarkers.eu to request access, correction, erasure, restriction, portability or to object, where the relevant right applies. You may also withdraw consent and always object to direct marketing.
We normally respond within one month. To protect information securely, we may request additional information to verify your identity and authority. Data required for a legal obligation, agreement, claim or security purpose cannot always be deleted immediately.
If you are dissatisfied with our response, you may lodge a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.
We update this statement when our services, providers or legal obligations change. Material changes will be published on the website and new consent will be requested where required.